Frequently asked questions

Novandle is in early access. We’re onboarding a small number of businesses and setting each one up with our team. Request early access and we’ll be in touch.

Novandle builds AI email support agents tailored to your business. Your agent uses your knowledge, your response guidance and information from your connected store to help answer customer questions.

Novandle brings your business context into the reply. Your AI agent draws on your policies, your instructions and your store’s information, so nobody has to gather that context by hand for each email.

No. We discuss your support process and your existing software, confirm the available connections, and tailor your AI agent to your business.

Novandle connects to WooCommerce stores, with Shopify coming soon, and to Gmail, Outlook or any mailbox that supports IMAP and SMTP. Tell us about the other systems you use when you request access, and we’ll confirm what’s possible.

Novandle reads the customer emails in the inbox you connect so they appear in your helpdesk and your agent can prepare replies, and it sends the replies you approve, or that your reply rules allow, from your address.

We use this data only to provide these features. We don’t sell it, use it for advertising or use it to train general AI models, and you can disconnect at any time. Our privacy policy has the details.

Only if you choose. Each reply can wait for your approval, or you can let Novandle send replies on its own for the topics you pick. Anything unusual goes to your team.

You provide the business information, rules, preferred tone and response instructions that guide its replies. These can include policies, service details and answers to recurring questions.

Knowledge gives your agent the facts it needs, such as policies and procedures. Templates give it the wording or structure for common replies. Together, they guide what your agent says and how it says it.

Yes. Add knowledge and update existing information whenever your business changes. Keeping your policies, services and instructions current gives your agent a better reference for future questions.

Novandle reduces repetitive email work, which gives your team more room to help customers. People can spend more time on complex questions, unusual situations and conversations that need their experience.

Request early access and tell us about your customer emails, your support process and the software you use. We’ll show you Novandle and discuss how an agent can fit your business.