Built from the work behind customer support.
Novandle began with a challenge we knew firsthand: giving helpful customer service while managing an inbox full of familiar questions.
Our team was looking up customer information, checking policies and writing similar replies throughout the day. Even straightforward questions took time to answer properly. We wanted to make that work easier.
We started with our own inbox
We developed an AI support system for our own business and tested it over months of everyday use. That experience showed us how much a useful reply depends on the information behind it: the company’s policies, the customer’s situation, and clear guidance on how to respond.
Those lessons shape Novandle today. We build AI email support agents around each business and handle the integration, so teams can use the knowledge they already have to answer customer questions.
Meet the founders
Alex and Simon bring together business experience and software development. Together, they are building Novandle around the everyday realities of running a business and serving its customers.
Alex
Business direction and customer needs
Simon
Technology and product development
Put Novandle to work for your team.
See how an agent tailored to your business can fit your customer support process.